Refund Policy

1. 7-Day Money-Back Guarantee

We back every Streamora subscription with a 7-day money-back guarantee. If you are not satisfied for any reason, you may request a full refund within 7 days of your purchase and we will return your payment.

Streamora subscriptions are digital goods that activate immediately after payment, but we still offer this 7-day window so you can buy with confidence. We also provide a free 5-hour trial (see above) so you can test compatibility before you pay.

2. How the Guarantee Works

To qualify for a refund under the 7-day money-back guarantee:

• Within 7 days: Your request must be made within 7 days of the original purchase date.
• Original payment method: Refunds are returned to the method you paid with — card payments are reversed to your card; crypto refunds are sent to a wallet address you provide.
• Line deactivated: When a refund is issued, your streaming line is suspended.

If you are having a technical problem, we are happy to fix it first — by re-issuing credentials, moving you to another server, or extending your subscription — but a refund is always available within the 7-day window if you prefer it.

3. Circumstances Not Covered

The following are outside the 7-day money-back guarantee:

• Requests made more than 7 days after the purchase date.
• Account termination resulting from violation of our Terms of Service (e.g. sharing or reselling credentials).
• Orders where a chargeback or payment dispute has already been filed (see section 5).
• Forgetting to cancel or renew — subscriptions do not auto-renew, so there is no accidental renewal to refund.

4. How to Request a Refund

To request a refund within your 7-day window:

1. Log in to your account at streamora.store/account and open a new support ticket.
2. Set the subject to "Refund — Order #[your order number]" and tell us the wallet address (for crypto) or confirm the card to refund.
3. Attach a screenshot of the payment confirmation or transaction record from your payment provider to help us locate your order quickly.
4. Our support team will respond within 24 hours and process your refund.

Alternatively, you can reach us via the live chat bubble visible on every page of the website during staffed hours (approximately 08:00–00:00 UTC).

5. Chargebacks & Payment Disputes

Because we offer a 7-day money-back guarantee, please contact our support team for a refund before initiating a chargeback or dispute with your payment provider — a refund from us is usually faster. Filing a chargeback instead of requesting a refund, or after the 7-day window has passed, may result in account termination and may be reported to fraud prevention services.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Service after a change is posted constitutes acceptance of the revised policy.